Webchat

Webchat built for reservation teams

Engage with travelers on your website

Adding webchat to your website can increase bookings, improve customer satisfaction, and decrease inbound non-reservation calls by quickly addressing frequently asked questions with smart, quick responses.

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A short overview of TRACK Chat

Chat with guests across devices

Innovative reservation teams use TRACK Webchat to engage guests on their website, increase conversion rates, answer frequently asked questions and improve customer service.

Responsive design
Easy implementation
Non intrusive
Smart chat routing

Chat, voice, text and email from one interface

TRACK empowers your agents to communicate via chat, voice, text, and email from one interface. Give your agents the ability for up to 4 chats at one time, or limit them based on their experience and ability. Smartly route chats to the right agents based on skill and alert agents with browser notifications if they are away from the dashboard.

Browser alerts
1-screen communications
Lead integration
Chat dispositions
Smart chat routing
Save chat logs

Easily configure preferences and quick replies

Setup your chat widget with your brand colors and preferences. Add unlimited quick replies to empower your agents to respond to frequently asked questions.

Tip: Integrate with Grammarly for spell and grammar check

Seamlessly integrated with PM, Pulse and CRM

Ready to get started?

TNS provides expert consultants to help you choose the right services that fit your needs

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