Reservations

Simplify bookings with one page reservations

Happy employees lead to happy guests

TRACK is simple to train and easy to use for employees. Intuitive and customizable reservation tools complement a robust and flexible rate and fee management system to provide the complexity needed for enterprise vacation rental managers, with a user interface that is easy to navigate.

Client Logo
Client Logo
Client Logo
Client Logo
Client Logo

Southern Resorts increases revenue with TRACK PMS

Prior to TRACK, Southern Resorts used several different software systems. As they scaled to over 1,000 units, they knew they needed a platform that would allow them to grow and have a competitive advantage over the competition. That’s where TRACK came in. We were able to move Southern from 3-5 different systems to one all-inclusive software. The result? Increased efficiency, reduced cost and significant revenue growth.

Book from one screen

No need to click on different screens to make a reservation. TRACK gives your reservation agents all the information they need in one screen. Advanced search functionality allows quick filtering and color-coded lines and rows display available units with nightly pricing. Click on the unit to see more information without leaving the main booking window. Give your agents the tools to be more efficient and watch their productivity soar.

Auto-email confirmations
Search for specific units
Provide a quote in a few clicks
One page booking

Create customizable rate types, fees and more

TRACK gives you the full flexibility to create your own reservation types, rate types, fees, discounts and more. Simplify the booking process by automatically applying customized rules based on reservation type, time of year and type of unit.

User access controls
Customizable rate types
Customizable reservation types
Customizable fees
Reservation fees by unit
Customizable discounts

Easily manage reservations throughout the guest lifecycle

Manage guests pre-stay, after check-in, and after check-out with simple, yet powerful tools. TRACK makes it simple to make updates and changes to rates, reservation types, units and more. Schedule a demo to find out all of the ways TRACK can help you improve workflows, reduce manual labor and automate guest and reservation management.

Automate e-signature contracts

TRACK integrates with Panda Doc for automated e-signature contracts. After a reservation is made, you can set up a triggered email to deliver to the guest with your contract. If the guest doesn’t return it signed, TRACK can send automatic reminders until it is completed. The contract is then attached to the reservation. E-signature contracts can help ensure your guests are following your policies and can help you fight charge backs.

Send automated communications

Data shows guests that receive personalized communications throughout the buyer’s journey are happier customers, leave better reviews and become repeat customers at a higher rate. With TRACK, you can create unlimited personalized emails and text messages to help your guests plan their trip ahead of time, check-in efficiently the day-of, support them during the stay and follow up after the checkout.

Confirmation emails
Automated text messages
Integrated surveys
2-way text messaging
Customizable guest app
Payment reminders
Directions and alerts
Early check-in / late check-out

Training when you need it

We understand the hospitality has more turnover than some industries. We provide initial training throughout the setup and implementation, but after the initial implementation, we also provide ongoing training and support for you and your team members. In addition, we have a growing library of content for self-help so you can learn on-demand. Check out our support channel and TRACK University frequently for new content and training materials.

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