Performance Coaching

Working with you to optimize performance and increase ROI

Think of us as an extension of your sales and marketing team

We provide all of our customers with a dedicated customer success manager. Our highly trained team members work with your team as a performance coach. We meet frequently to discuss performance, review key performance indicators (KPIs) and ensure our customers are getting the most out of TRACK and their teams.

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Skytop Lodge uses TRACK Pulse call tracking to improve contact center performance

See how Skytop Lodge, a Historic Hotel of America, with over 300 rooms, Golf, Spa, Meeting, and Event Space, Outdoor Activities and more, leverages TRACK Pulse to increase the performance of their reservations team and to gain key insights into their customer service.

Exclusive webinars for TRACK customers by Doug Kennedy of the Kennedy Training Network

TRACK customers get access to bi-monthly, exclusive webinars provided by the respected industry hospitality sales training leader, Doug Kennedy.

Experienced performance coaching

When you work with TRACK, you receive high-performance coaching and consulting from a dedicated team. Our team includes prior hotel and resort call center managers and revenue optimization professionals. We ensure your team is looking at the correct data, we help to spot positive trends and areas of performance that need fixing.

Improve KPIs
Best practices training
KPI reporting & consulting
Weekly or monthly review calls
Exclusive webinars

Daily reporting on demand, monthly recap KPI report

Each month, TRACK delivers a KPI report. The KPI executive report is a roll-up of all key data points with year over year comparisons. For enterprise companies switching from NAVIS to TRACK, TRACK can import much of your key data to ensure you don’t lose information when making the switch.

Conversion rates
Abandonment
Call volume
Res lead rates
Bookings & revenue
Advanced booking pace

TRACK Customers generate millions in outbound revenue after switching from NAVIS to TRACK

Over 60 premier resorts, hotels and vacation rental companies have made the switch from NAVIS to TRACK. Most reported an increase in performance, efficiency, conversion rates and outbound revenue generated while decreasing costs by as much as 50%. See how.

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