TRACK CRM & PULSE - Lead Management Solutions

Capture leads, recover lost opportunities and convert more bookings

Transform your reservations with lead management

Reservation teams are capable of more than taking orders. With lead management, your reservation team can increase revenue per room by $3,000 – $6,000 per year. TRACK provides integrated lead management solutions via voice, email, text, and chat, all from one dashboard, with automated follow-ups, reminders and conversion tracking.

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See how Anna Maria Vacations used lead management to create $1.7 Million in outbound revenue.

Prior to TRACK, Anna Maria Vacations was not saving leads over the phone and had no way to consistently follow up or track results. See how they utilized TRACK and our best practice training to add $1.7 million in outbound revenue their first year.

Think differently about reservations

Top properties and contact centers know their reservation agents are more than order takers, they are sales machines. Arm your team with the tools to help capture more leads and convert more bookings. In today’s hyper-competitive marketplace, lead management is no longer a nice to have, it is a have to have to compete and win high-value bookings.

View Caller Information
Access Guest History
Connect PMS Data
Integrated Lead Management
Call Tracking And Recording
Agent Optimization Tools
Reservation Manager Suite
Agent Training And Consulting

Optimize efficiency with intelligent call routing

Auto-route calls, chats and text messages to the right agents based on skills. Smart routing can increase efficiency and improve guest satisfaction. If a guest called a previous time, TRACK Pulse can auto-deliver the call to the agent the guest previously spoke to. Call notes can help agents pick up where the conversation left off on a previous call, email, chat or text.

Smart Skill Based Routing
Customizable Call Plans
Integrated Voicemail
Unlimited Tracking Numbers
800 and Local Numbers
Queue Management
Customizable Menus
Soft Phone, DID And SIP

Deliver the service your guests expect

According to Zendesk, 64% of customers expect to receive real-time assistance regardless of the customer service channel they use and 89% of customers get frustrated having to repeat their issues to multiple representatives. TRACK Pulse empowers your agents to deliver a seamless booking and customer service experience across Voice, Email, Text or Chat in one dashboard.

Maximize revenue and decrease lost bookings

On average, 40% – 50% of all calls into your contact center are reservation calls (res calls) and typically 70% of these calls fail to convert. TRACK Pulse is not just a contact center platform, it includes an integrated CRM and lead management system. The TRACK Pulse one screen agent dashboard makes it easy to track, capture and follow up with leads to convert more direct channel bookings.

Auto Contact Lookup
Lead Follow Up Automation
Email And Text Follow Up
Activity Stream
Contact And Lead Notes
Triggered Follow Ups
Custom Statuses and Lead Types
Lost Lead Triggers

Increase performance with expert consulting

For many companies, it is not enough to simply implement a great piece of software. The most important part of success is the ability to maximize the features and optimize your team members for success. That is why we provide all of our customers with a highly trained, dedicated Customer Success Manager. Our Customer Success Managers provide comprehensive training, consulting and support to ensure you get the most out of your team and out of your investment in TRACK.

Customer Success Manager
TRACK University
Agent Certifications
Private Training Webinars
Onsite implementation
24/7 Support

Track agent conversion rates

Measure performance in real time with inbound/outbound conversion tracking. Display the results in your contact center and gamify your reservations process to improve employee satisfaction and increase outbound conversion rates.

TRACK CRM Integrates with top PMS systems for hotels and vacation rentals

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TNS provides expert consultants to help you choose the right services that fit your needs

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