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TRACK Pulse - Omnichannel Contact Center Software

Optimize reservation team performance with TRACK PULSE

Personalize each communication, voice to text, email to chat

TRACK Pulse enables top reservation contact centers to provide personalized communications from one dashboard across Voice, Email, Text Messaging, and Web Chat. Used by independent hotels, resorts, enterprise vacation rental managers and central call centers, TRACK Pulse is the cloud platform of choice for innovative reservation teams.

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Make every conversation count

Empower your reservation agents with a comprehensive set of time-saving contact center tools. Agents will be able to maximize effectiveness and efficiency, leading to higher conversion rates, better engagement and increased guest satisfaction. Give your agents a full view into caller data and guest history prior to each phone call, text, email or chat, all from one, easy to use dashboard.

View Caller Information
Access Guest History
Connect PMS Data
Integrated Lead Management
Call Tracking And Recording
Agent Optimization Tools
Reservation Manager Suite
Agent Training And Consulting

Optimize efficiency with intelligent call routing

Auto-route calls, chats and text messages to the right agents based on skills. Smart routing can increase efficiency and improve guest satisfaction. If a guest called a previous time, TRACK Pulse can auto-deliver the call to the agent the guest previously spoke to. Call notes can help agents pick up where the conversation left off on a previous call, email, chat or text.

Smart Skill Based Routing
Customizable Call Plans
Integrated Voicemail
Unlimited Tracking Numbers
800 and Local Numbers
Queue Management
Customizable Menus
Soft Phone, DID And SIP

Deliver the service your guests expect

According to Zendesk, 64% of customers expect to receive real-time assistance regardless of the customer service channel they use and 89% of customers get frustrated having to repeat their issues to multiple representatives. TRACK Pulse empowers your agents to deliver a seamless booking and customer service experience across Voice, Email, Text or Chat in one dashboard.

Maximize revenue and decrease lost bookings

On average, 40% – 50% of all calls into your contact center are reservation calls (res calls) and typically 70% of these calls fail to convert. TRACK Pulse is not just a contact center platform, it includes an integrated CRM and lead management system. The TRACK Pulse one screen agent dashboard makes it easy to track, capture and follow up with leads to convert more direct channel bookings.

Auto Contact Lookup
Lead Follow Up Automation
Email And Text Follow Up
Activity Stream
Contact And Lead Notes
Triggered Follow Ups
Custom Statuses and Lead Types
Lost Lead Triggers

Your success is our success

For many companies, it is not enough to simply implement a great piece of software. The most important part of success is the ability to maximize the features and optimize your team members for success. That is why we provide all of our customers with a highly trained, dedicated Customer Success Manager. Our Customer Success Managers provide comprehensive training, consulting and support to ensure you get the most out of your team and out of your investment in TRACK.

Customer Success Manager
Monthly Reviews
TRACK University
Agent Certifications
Private Training Webinars
Onsite Implementation Available
On Demand KPI Reporting
24/7 Support

Integrate TRACK Pulse cloud contact center with your PMS for ultimate data control

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